Welcome to BONND | BEYOND. We want you to love every purchase you make with us. If you are not fully satisfied, we’re here to help with an easy and transparent return process.
1. Return Eligibility
You can request a return or exchange within 7 days of delivery if:
- The product is damaged, defective, or incorrect
- The size received is different from the order placed
- The product is unused, unwashed, and in original condition
- Original tags, packaging, and invoice are available
2. Non-Returnable Items
The following items are not eligible for return:
- Products purchased during clearance or special sale offers
- Used, washed, or damaged items after delivery
- Customized or personalized products
- Innerwear or accessories (if applicable)
3. Exchange Policy
We offer size exchange subject to stock availability.
- Exchange requests must be raised within 7 days of delivery
- Customers may need to pay a minimal reverse shipping fee (if applicable)
- Exchange will be processed after product quality inspection
4. Refund Policy
Refunds are applicable only in the following cases:
- Product is out of stock after return approval
- Wrong or damaged product delivered
- Order canceled before shipment
Refund Timeline
- Refunds are processed within 5–7 business days
- Amount will be credited to the original payment method or bank account
5. Cancellation Policy
- Orders can be canceled before dispatch
- Once shipped, orders cannot be canceled
- Prepaid order refunds will be initiated after cancellation confirmation
6. Reverse Pickup
- Reverse pickup service is available in selected pin codes
- If reverse pickup is unavailable, customers may be asked to self-ship the product
- Shipping charges for self-shipped returns may be reimbursed after verification
7. Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Share order ID and product images/videos
- Our support team will resolve the issue at the earliest
9. Delivery Issues
If your order shows delivered but you have not received it:
- Contact us within 24 hours
- Our team will coordinate with the courier partner
- Investigation may take 3–5 business days
10. Quality Check Process
All returned products go through a quality inspection before approval.
Returns may be rejected if:
- Product is worn or washed
- Tags are removed
- Product has stains, perfume, or damage caused after delivery
11. Color & Print Disclaimer
Actual product color may slightly vary due to:
- Lighting during photography
- Mobile/monitor display settings
- Fabric dye variations
Minor print placement differences may occur in streetwear graphics.
12. Shipping Charges Policy
- Original shipping charges are non-refundable
- COD charges (if applicable) are non-refundable
- Free shipping offers apply only on eligible orders
13. Return Processing Time
Once the returned item is received:
- Inspection takes 1–2 business days
- Exchange/refund is processed after approval
- Customers receive confirmation via email or WhatsApp
14. Fraud Prevention & Abuse
To maintain fair usage:
- Repeated fake return requests may lead to account restrictions
- Unboxing video may be required for high-value claims
- Returns with missing items/accessories may be rejected
15. Contact Support Timing
Customer Support Hours:
- Monday to Saturday
- 10:00 AM – 7:00 PM IST
WhatsApp support may respond faster during business hours.
16. Easy Return Steps
How to Request a Return
- Contact our support team
- Share Order ID and issue details
- Wait for approval confirmation
- Product pickup/self-shipping arranged
- Refund or exchange processed
17. Brand Statement At BONND | BEYOND, we focus on premium quality streetwear and customer satisfaction. Every product is designed to help you go Beyond Basic | Beyond Normal